Privacy at the heart of the service
KoaHost prioritizes privacy and infrastructure independence, with minimal intervention in legitimate services. We do not routinely monitor customer activity and we do not inspect the content of their VPS. We do not retain customer activity logs: the sites visited, commands executed, applications used, and content stored in a VPS are not subject to a history retained by KoaHost.
Registration and account privacy
An email address is required to create a KoaHost account. No activation link is required. Registration and account access are possible without a traditional identity verification procedure; no KYC verification is required for standard activation.
What we do not retain
To remove any ambiguity, KoaHost does not request or retain any identity document, passport, identity card, or proof of address. We do not require a legal name, phone number, postal address, or date of birth. We do not receive, process, or store credit card numbers, bank account numbers, or financial instrument details. We do not use advertising trackers, behavioral analytics, or third-party profiling scripts; we do not sell or share customer data. The IP address used in the portal during registration, logins, or subsequent sessions is not retained and no IP address is linked to the account.
Limited data retention
Payment records are retained only during the active billing relationship, then deleted within 30 days after account closure. Tickets and their correspondence are deleted upon closure or resolution; without a response for 3 days, the ticket is automatically closed and then deleted. Only the operational minimum is retained: the account email address, billing records, and support correspondence.
Refunds
All payments are final and non-refundable, including for a partially used period or a service terminated for violation of the terms. Provisioning begins immediately after payment confirmation and cryptocurrency transactions are irreversible. If you have doubts before purchasing, contact support before paying.
Cryptocurrency payments
KoaHost accepts cryptocurrency payments for clients who prefer this method. Supported means include Bitcoin and Monero, as well as other options depending on their availability.
KoaHost does not usually inspect applications, sites, files, or other content present in the VPS. The client remains responsible for the software, services, and content they use, as well as compliance with the Terms of Use.
Activation, availability, and termination
KoaHost owns, operates, and administers the physical hardware used to provide its VPS. As of today, connectivity, routing, and IP address resources may be provided in part or in full by third-party network operators. We are working to develop independent network infrastructure, particularly for network capacity and IP resources; this expansion does not change our commitment to client confidentiality.
Infrastructure and network
The provisioning of a VPS begins after payment confirmation and its timeframe varies depending on the selected service and configuration. KoaHost aims for 99,9 % availability for its VPS infrastructure. Confidentiality remains a fundamental principle: we do not keep client activity logs and we do not usually inspect the content of VPS.
DMCA and abuse reports
KoaHost does not apply DMCA takedown requests: we do not process them, do not enforce them, and do not act on their sole basis. Receiving a DMCA notification is therefore not sufficient to suspend, restrict, or terminate a service. Other abuse reports are subject to separate and individual review and must contain enough information to identify and assess the problem. A temporary suspension may occur while we contact the client and seek a solution; it does not automatically constitute definitive termination. Without a response, cooperation, or reasonable solution, the restriction may last or the termination may become permanent. Immediate action remains possible in the event of serious abuse, a security threat, or a legal or network obligation.
Service rules
KoaHost may be used for websites, applications, development, testing, VPNs, private infrastructures, remote systems and other lawful hosting. Strictly prohibited are postal spam, phishing, unsolicited bulk email, mass email address verification, SMTP probing, as well as any compromise, attack, disruption or attempted unauthorized access to third-party systems. There is zero tolerance for CSAM, sexual exploitation of minors or any associated content: a confirmed violation results in immediate termination without refund and may be reported to the authorities where required by law. KoaHost reserves the right to restrict or terminate services related to serious abuse, prohibited activity, a security threat or a legal or network obligation. Except in cases of emergency or severity, the service may first be temporarily suspended while we contact the customer, await their response and seek a reasonable solution.
A little more clarity.
Does the absence of KYC mean that no records exist?
No. The absence of KYC only means that no traditional identity verification is required for standard registration. KoaHost does not keep logs of activity performed on the VPS, but the minimum records necessary for the account, billing and support may exist. Logs created by the operating system or the customer's applications remain under their control.