Provider and contact
The service is operated by KoaHost, a company established in Switzerland. Electronic contact address: [email protected].
Scope and account responsibility
Access to the infrastructure corresponds to the resources and service scope indicated in the accepted order. The client must be able to enter into a binding agreement, secure their credentials and authorize the persons who use their resources. The prices, billing period and configuration accepted remain those of the order concerned.
Orders and renewal
Before an order is accepted, checkout must disclose resources, location, price, billing interval, tax treatment where applicable, renewal rules and delivery conditions. Fees, payment confirmation, cancellation and refunds need explicit rules.
Customer data and service operation
Customers remain responsible for their software, licences, lawful content, access controls and independent backups unless a separate managed-service agreement says otherwise. The provider must explain maintenance, security access and any subcontracted processing.
Applicable law and client protection
The contract is governed by Swiss law, subject to applicable mandatory rules of private international law. For consumer contracts meeting the conditions of article 120 LDIP, the law of the consumer's State of habitual residence applies and the choice of law is excluded. Other mandatory consumer protections, including those of the consumer's country of residence where applicable, remain preserved. The client retains the remedies and jurisdictions that these rules afford them. No clause imposes on them private arbitration, an early waiver of their mandatory rights or an exclusive forum that would be unenforceable against them.
Applicable agreement and updates
The client may keep the accepted terms and the confirmation of their order. Any material change must be announced with its effective date. It does not retroactively remove acquired rights or the client's mandatory protections. For any questions about these terms or an order: [email protected].
Identify the service and the billing period
The final order should state the resource tier, image, selected location, service scope, USD total and period being purchased. Annual billing is a twelve-month prepayment with the published 30% reduction, not an undefined rolling commitment. A later catalogue price change should be disclosed before the customer accepts a new paid period.
Account recovery has an identity trade-off
A minimal account does not provide an identity-document archive for a later ownership dispute. Use a unique password, independent recovery material and two-factor authentication when those services are enabled. Recovery must follow the actual enrolled mechanism rather than a promise that support can identify an unknown customer from an email claim.
Read the service documents together
The service agreement, acceptable-use policy and privacy notice address different parts of the relationship with KoaHost. Check the order-specific service scope and any remedy or cancellation rule alongside them. Keep the version accepted with your order. Applicable statutory obligations and the governing contractual terms need to be read together.
Account confidentiality and data control
Standard registration is based on an email address and a password, without requiring an ID card, passport, or proof of address. KoaHost does not require a legal name, phone number, postal address, or date of birth for this registration. The privacy policy governs the data strictly necessary for the account, billing, and support. Any external request for access to data must have a valid basis and be limited to its scope.